FreightConnect

Integrations / Stripe Billing

Billing & Stripe

Understand how billing works, manage your subscription, and set up payment methods.

Billing Basics

FreightConnect bills monthly:

  • Solo: $149/month
  • Brokerage: $399/month (up to 5 users)
  • Enterprise: $799/month (unlimited users, custom features)

Billing date is the same day each month. If you sign up on April 13, you're billed on the 13th of every month.

Payment Method

Set up your payment method in Settings → Billing → Payment Methods:

  1. Click Add Card
  2. Enter credit card details
  3. Stripe tokenizes it (we never see the full card number)
  4. The card is now your default payment method

Charges appear as "BOLDERA LABS LLC" on your statement.

Invoices

Go to Settings → Billing → Invoices to:

  • Download monthly invoices (PDF)
  • View payment history
  • See breakdown of charges (subscription + overage + credits)

Invoices are sent to your billing email every month.

Upgrading Your Plan

Go to Settings → Billing → Upgrade Plan:

  1. Select the new plan (e.g., from Solo to Brokerage)
  2. Review the new rate
  3. Confirm upgrade

Billing is prorated — if you upgrade mid-month, you pay only for the remaining days at the higher rate.

Example: Upgrade on April 20 (10 days into your cycle):

  • Solo plan: $149/month = ~$4.97/day
  • Brokerage plan: $399/month = ~$13.30/day
  • Pro-rated charge: ~$82.30 for 10 days at Brokerage rate

The difference is charged immediately; your next regular charge is reduced accordingly.

Downgrading Your Plan

Click Change Plan and select a lower tier:

  1. Downgrade takes effect at the next billing cycle (not immediately)
  2. You keep all current features until the next cycle
  3. At the next cycle, your rate drops

Example: You're on Brokerage ($399) and downgrade on April 20. You pay $399 for April. Starting May 13, you pay $149/month.

If you're over the user limit for a plan (e.g., 10 users on Solo, which allows 1), you'll be warned to remove users before the downgrade takes effect.

Failed Payments

If a charge fails:

  1. We retry automatically 3 days later
  2. If it fails again, we retry once more at day 5
  3. If still failing, your account goes into past due status
  4. You can't post new loads until payment is received
  5. We notify you by email with instructions to update your card

Once you update your payment method and we charge successfully, access is restored immediately.

Taxes

FreightConnect is provided as a service. Sales tax may apply depending on your location:

  • US locations: Sales tax is collected and remitted per state
  • International: VAT/GST may apply

Tax is calculated at checkout and included in your invoice.

Cancelling Your Subscription

Go to Settings → Billing → Cancel Subscription:

  1. You're asked why (feedback is helpful)
  2. Confirm cancellation
  3. Your subscription cancels at the end of your current billing period
  4. You keep access until the end of the period
  5. After cancellation, you can re-subscribe anytime

All your load data is retained for 90 days. After that, we archive it (you can request a data export anytime).

Annual Billing (Enterprise)

Enterprise customers can request annual billing for a 2-month discount:

  • Annual Enterprise: $799 × 12 − 2 months = $9,588/year (vs. $9,588 monthly)

Contact matt@freightconnect.ai for details.

Usage-Based Charges (Enterprise)

Some Enterprise features are usage-based:

  • API calls over limit: $0.50 per 1,000 calls (if you exceed your plan limit)
  • Telematics integrations: $50/month per integration (Samsara, Motive, etc.)
  • Custom integrations: Quoted per engagement

These appear as separate line items on your invoice.

Credits & Promotional Codes

If you have a promo code from sales:

  1. Go to Settings → Billing → Promo Code
  2. Enter the code
  3. The discount applies to your next charge

Credits show on your invoice and reduce the amount due.

Invoicing for Your Shippers

FreightConnect bills you. You then bill your shippers for freight charges. We provide tools to help:

  • Shipper invoice template — customize it in Settings → Document Templates
  • Bulk invoice generation — Tools → Generate Invoices
  • Shipper portal — shippers can download their own invoices

You're responsible for collecting from shippers.

Refunds

Refunds are handled per our Terms of Service. In short:

  • Monthly billing is non-refundable (but you can cancel anytime)
  • If you encounter a service outage, we issue a credit toward next month
  • We don't refund for user errors (e.g., you posted a load by mistake)

Disputes are handled case-by-case. Contact matt@freightconnect.ai.

Next Steps

Last updated: April 2026