FreightConnect

Account / Billing History

Billing & Invoices

View and manage your billing history, payment methods, and download invoices.

Invoices

Go to Settings → Billing → Invoices:

  • Monthly invoices — one per billing cycle
  • Download as PDF — for your records or accountant
  • Email copy — automatically sent to your billing email
  • Search — find invoices by date or amount

Each invoice shows:

  • Subscription charges (plan fee)
  • Prorations (upgrades/downgrades)
  • Add-ons (extra users, integrations)
  • Taxes (sales tax per your state)
  • Total amount due
  • Payment status (paid, pending, overdue)

Payment History

View past payments:

  • Date paid — when payment processed
  • Amount — what was charged
  • Method — credit card ending in (last 4 digits)
  • Status — successful, failed, pending

Payment Methods

Manage your cards in Settings → Billing → Payment Methods:

  1. Add a card — Visa, Mastercard, American Express
  2. Set as default — primary card for auto-renewal
  3. Remove — delete a card you no longer use

We use Stripe to process payments. Card data is encrypted and we never see your full card number.

Failed Payments

If a charge fails:

  1. We retry automatically (day 3, day 5)
  2. If all retries fail, your account goes into past due status
  3. You receive an email: "Payment failed, update your card"
  4. Until payment is received, you can't post new loads
  5. Once updated and charged successfully, access is restored immediately

To update a payment method:

  1. Go to Settings → Billing → Payment Methods
  2. Click Add New Card and fill in details
  3. Set as default
  4. Old card is charged and succeeded (or fails and retries)

Billing Email

Your billing email is where invoices are sent. To change it:

  1. Go to Settings → Account → Billing Email
  2. Enter new email
  3. Click Update

We'll send the next invoice to the new address.

Tax

Sales tax is calculated and added based on:

  • Your location (billing address)
  • State and local tax rates

For example, California adds 7.25% sales tax. Utah adds 4.55%.

Tax is shown separately on your invoice. If you're tax-exempt (nonprofit, gov't), contact matt@freightconnect.ai with documentation.

Refunds & Credits

Refund policy: Monthly subscriptions are non-refundable, but you can cancel anytime.

Service credits: If we experience an extended outage, we issue a credit toward next month.

Promotional credits: If you have a promo code, enter it in Settings → Billing → Promo Code to apply the discount.

Accounting Integration

Export billing data to your accounting system:

  1. Go to Settings → Billing → Accounting Export
  2. Select month or date range
  3. Download CSV (can be imported to QuickBooks, Xero, Wave)

The CSV includes:

  • Invoice date
  • Amount (broken down by line item)
  • Payment date
  • Payment method

EU/UK VAT

If your business is in the EU or UK, VAT may apply:

  • If you're VAT-registered, enter your VAT ID in Settings → Billing → Tax ID
  • If not VAT-registered, 21-27% VAT is added

We handle VAT remittance to your tax authority.

1099 & Tax Reporting

At year-end, if you paid vendors $600+, we provide:

  • 1099 summary — total paid to vendors (for your accountant)
  • Payment record — dates, amounts, vendor names

Download from Settings → Billing → Tax Documents.

Troubleshooting

Invoice not received: Check spam folder or update your billing email in settings.

Charge appeared with wrong amount: Check for prorations (upgrade/downgrade) or add-ons. Review the invoice details.

Payment stuck as "pending": Usually resolves within 24 hours. If not, contact matt@freightconnect.ai.

Need an older invoice: Go to invoices and scroll down. Invoices are retained for 7 years.

Next Steps

Last updated: April 2026