FreightConnect

Troubleshooting / System Status

System Status

Check the real-time status of FreightConnect and subscribe to updates.

Status Page

Visit: https://status.freightconnect.ai

You'll see:

  • All Systems Operational — green; everything working
  • Degraded Performance — yellow; system is slow but working
  • Partial Outage — orange; some features down; others working
  • Full Outage — red; service unavailable

Current Components

  • Load Posting & Quoting — core load management
  • Tracking & Telematics — real-time shipment visibility
  • Carrier Network — quoting and acceptance
  • Settlement & Billing — invoice and payment processing
  • API & Integrations — REST API and TMS connections
  • Customer Portal — shipper tracking portal
  • Dashboard & Reports — analytics and business intelligence

Incident History

The status page shows:

  • Resolved incidents — what went wrong, when, how long it lasted
  • Scheduled maintenance — when we'll take systems down for updates
  • Performance alerts — if response time is degraded

All incidents are logged for transparency.

Maintenance Window

Scheduled maintenance: Usually Tuesday, 2-4am Mountain Time

During maintenance:

  • Platform is unavailable
  • You can't post loads or access dashboards
  • Carriers can't quote or accept loads
  • 48 hours notice via email and status page

Subscribing to Updates

  1. Go to https://status.freightconnect.ai
  2. Click Subscribe
  3. Choose notification methods:
    • Email
    • SMS
    • Slack (if integrated)
  4. Select which components to monitor (all by default)

You'll be notified of status changes within 5 minutes.

What to Do If Service is Down

  1. Check status page — is there a known outage?
  2. Wait 15 minutes — we usually fix issues quickly
  3. If still down: Contact matt@freightconnect.ai and mention it
  4. In the meantime: Keep a backup of load details (in case you need to re-enter)

Performance During Outages

  • You cannot post new loads
  • You cannot accept quotes
  • You can message us for help (email/matt@freightconnect.ai)
  • You can access cached data (some pages load from cache)

Data is never lost due to outages. When we come back online, everything is intact.

SLA & Compensation

Enterprise customers have a 99.9% uptime SLA:

  • Uptime target: 99.9% (about 43 minutes downtime/month)
  • If we miss the target, we issue service credits

Other plans are supported on a best-effort basis.

Resilience & Backup

We maintain:

  • Redundant databases — data replicated across multiple servers
  • Automatic failover — if one server fails, another takes over
  • Real-time backups — every transaction is backed up
  • Geographic distribution — servers in multiple US regions

Your data is extremely safe.

Connectivity Issues

If you can't reach FreightConnect but our status page says everything is operational:

  1. Check your internet — try another website (google.com)
  2. Clear your browser cache — sometimes browsers cache outdated pages
  3. Try a different browser — Chrome, Edge, Firefox
  4. Check your firewall — some corporate networks block certain domains
  5. Try a mobile hotspot — rule out WiFi issues

Still broken? Contact matt@freightconnect.ai with:

  • Your location and ISP
  • Browser/device info
  • Screenshot of the error
  • When it started

Disaster Recovery

In case of a major incident (server fire, natural disaster, etc.):

  • Recovery time: < 4 hours for critical services
  • Data loss: zero (fully replicated and backed up)
  • Communication: real-time updates on status page + email notifications

We test disaster recovery quarterly to ensure it works.

Legacy System Access

If you need to access historical data from before FreightConnect (another TMS):

  1. Export your old data as CSV
  2. Use Tools → Upload Loads to import into FreightConnect
  3. All data migrates; you can reference it historically

Next Steps

Last updated: April 2026